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April 2019

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Data Analysis Bulletin from HouseMark

Welcome to the April 2019 edition of the Data Analysis Bulletin. Every month we’ll share with you the key data submission and reporting deadlines and milestones, the latest analysis reports and publications, new products and pilot programme opportunities, technical system updates and key dates for our upcoming data events.

If you’d like to get in touch about any of the content in this newsletter, please contact our Data Bulletin editorial team at


Data entry now open for 2018/19 annual cost and performance

Following the release of the 2019 offer document in March, we are pleased to share that the data entry portal is now open for you to input your annual cost and performance data. The deadline for inputting quarter four performance data is 30 April and the cost data deadline is 16 August.

If you haven’t already done so, please ensure you enter and submit information in the profile section, particularly on the Benchmarking Options module before you start to input any data. This is critical in order to configure the online form to ensure it only collects data for the modules you want to take part in. By submitting the Benchmarking Options, you are also advising us of your intentions to participate this year – the deadline for which is Friday 19 April.

If you haven’t yet seen the offer document, or require further confirmation of the deadlines, you can find it here. If you have any questions, or need assistance, please contact our Data and Research Team at

Time to compare your customer experience

This year HouseMark will be re-running the popular Customer Experience benchmarking and research exercise. With customer service high on the housing sector's agenda, now feels like the perfect time to take a step back and review your team and organisational performance across your customer contact points.

The research exercise compares qualitive and quantitative information on:

  • Complaints volumes, types, stages and response times
  • Cost of complaints including staffing and compensation
  • Customer contact volumes and types by phone, email and online
  • Progress towards digital transformation and inclusion
  • Call answering times and abandonment rates
  • Contact centre staffing and out-of-hours handling costs
  • Satisfaction with the customer experience.

With over sector 80 participants, this valuable exercise allows you to learn about how your performance compares with others to identify areas for prioritised action and build up your key successes.

HouseMark members can participate in the exercise for just £895 plus VAT. Participants will not only receive our sector analysis report, but will also receive a detailed report showing how they compare. To register your interest or find out more information, please contact

LAHS comparison analysis tool updated with 2017/18 data

Following the January release of the Local Authority Housing Statistics (LAHS) data for 2017/18, we’re pleased to share that an updated version of our interactive tool with this latest data is now available! First launched in 2018, the LAHS comparison analysis tool is still available to HouseMark members at no extra cost and forms part of our data and analysis offer to the housing sector. Find out more about how you can use the tool.  

Many of you are already using the tool in your organisation, Business Support Manager at Cheltenham Borough Homes said:

“…this tool is fantastic, it has really saved me some time in terms of sourcing and manipulating LAHS data and I am incorporating aspects of this into a report for our Executive Team.”

Data Clinics at CIH TAI 2019 Conference

With the CIH TAI 2019 Conference less than a month away, remember to book your place at one of our free data clinics, available on HouseMark stand 3 on 1 and 2 May in Cardiff.

Secure your data clinic by emailing Elaine Middleton at

A selection of timeslots will be available for you to choose from.

Data Skills Labs: Technical User Forums – there's still time to join Spring 2019 sessions

Our Spring 2019 round of Technical User Forums (TUFs) kicked off this week, but there's still time to book your place on other dates. TUFs provide the perfect opportunity to find out more about benchmarking, key indicators and system upgrades and improvements.

The first session took place this week and we've received some great feedback from Ben Lerigo at Wandle:



Click here to book your place today!

Data Skills Labs: Data training 2019 – limited places available!

Delivered through workshops and designed especially for the housing sector, our training packages support data upskilling in your organisation across all data maturity levels. We have two courses available to book, focusing on:

Housing Analytics -
Enhance your skills in analytical methods, data presentation, and telling the performance story to understand and explain what is happening and why.

Predictive Analytics - Bring a new dimension to your analytical skills, in this course we explore how to look forward and predict what’s next using data, ensuring you have an understanding of the different types of forecasting and an introduction to advanced analysis skills.

The first session on 8 May in London is now sold out, limited places available on the remaining dates!

Find out more and secure your place today.

The unaware home: What does IoT security mean for housing? New blog by Arturo Dell

"I’ve been reading a very interesting book over the last few weeks: The age of surveillance capitalism by Shoshana Zuboff is a critical view of the way in which the large tech companies are collecting huge amounts of data which is then processed by machine learning and AI to generate behavioural predictions which are in turn sold to advertisers for huge profits. The book covers a lot of ground and presents today’s reality from a different perspective..." Read more

Hear more from Arturo at our Information Security Forum.
Find out more here.


Predictive future maintenance costs - have you booked your demo yet?

In last month's bulletin, we mentioned that HouseMark is partnering with Field Dynamics to develop a solution to help identify properties that are at risk of incurring large future costs. The initial work has focussed on running a machine learning routine over historical free text repairs data; using this as a way to predict future costs. It’s early days but the model has produced some interesting results, which could help complement existing stock condition programmes.

We are now looking to create a group of organisations to work together in a collaborative pilot project to build this system as a product that can be used across the sector. We are particularly interested in working with asset management practitioners and data analysts, ideally with an understanding of repairs and asset management data.

If this sounds interesting to you, contact us for a free online demo by emailing

Housing Data and Analytics Summit 2019 - new video available!

Last year we welcomed over 100 attendees to our Housing Data and Analytics Summit, where we focused on exploring the power of data - check out the key highlights in our video available to view here!

This year our event sets out to be even bigger and you can now book your place using the link below.

Book your place!

If you would like further information about any of the content within our Data Bulletin, please contact the editorial team at