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Issue 14. September 2019
Dear contact.firstname

Welcome to the September 2019 In Brief!

With autumn just around the corner, it is almost time for the NIFHA Annual Conference 2019 taking place on the 3-4 October in Derry/Londonderry. Given the timing of the event, the continued uncertainty surrounding the Brexit process is likely to dominate discussions, but the event promises an excellent line-up to analyse current issues, share best practice, and look ahead to the future. Kirsty Wells, Head of Devolved Nations at HouseMark, is one of the speakers and there is more on her session Value for Money and the role of the Sector Scorecard below.

The STAR review continues at pace, with 257 landlords taking part in our sector-wide survey. But we have not only seen this level of response from providers; we have now heard from more than 7,000 tenants. This overwhelming level of response shows how important the opportunity to be heard and to engage with their landlords is to residents.

We will be sharing the survey findings later this month in Inside Housing, so look out for your copy. The draft framework will be shared exclusively at the Housing Data and Analytics Summit taking place in Birmingham on 1 October. There’s more information on how to secure your place below.

HouseMark provides a range of solutions to help you achieve outstanding performance. From our modernised data and business intelligence platform, to our exciting programme of events, seminars and clubs, our membership provides a variety of opportunities to improve, transform and innovate. To find out more about how we could support your organisation, contact

In this edition:

  • Are you a housing association that is taking part in the Sector Scorecard?
  • Disruption and Innovation in the Housing Sector
  • Welcome to our new Data Analysis and Insight Manager Victoria Winters
  • Work smarter, save time and empower your people with Photobook
  • Headline topics for Digital Transformation Programme 2019 launch event confirmed
  • Less than two weeks until housing's leading data event
  • Secure your place for upcoming HouseMark events

Are you a housing association that is taking part in the Sector Scorecard? 

The Sector Scorecard is an initiative to benchmark housing associations' performance and assess value for money using a small suite of easy-to-complete measures. So far this year we have collected submissions from over 100 housing associations across the UK, with initial results summarised exclusively for members on our Knowledge Base. Don’t forget, HouseMark members can benchmark as soon as your data is uploaded by running our Sector Scorecard online reports.

If you haven’t taken part yet, the closing date for entry is 30 September 2019. An analysis report will be published in the autumn which will highlight key trends in the sector, showing housing associations’ commitment to transparency and accountability to tenants and other stakeholders.

To find out more about taking part in the exercise, please contact Victoria Winters at

If you are attending the NIFHA Annual Conference next month, make sure you don’t miss Head of Devolved Nations Kirsty Wells’ plenary session Value for Money (VfM) and the role of the Sector Scorecard. In the session held with Alpha Housing Chief Executive Cameron Watt, Kirsty will cover the Sector Scorecard, the journey of VfM and benchmarking, focusing on how social landlords can use the principles of the Sector Scorecard and benchmarking to deliver more for residents.  


Disruption and Innovation in the Housing Sector 

Join us in November as we explore how social housing is ripe for disruption and expansion of its innovation capabilities. We are hosting this event jointly with Ian Wright, Director of the highly successful Disruptive Innovation Network.

With an increasing emphasis on being prepared for change, digital transformation and understanding how disruption and innovation will impact you and your organisation, you must be able to demonstrate that you have evidence and assurance to justify decisions that may change your business model, customer experience or that help manage the risks and opportunities from new and emerging technologies.

For further information on content and speaker line-up, and to book your place click here.

Limited places available, allocated on a first-come, first served basis. HouseMark members will receive discounted rates.


Welcome to our new Data Analysis and Insight Manager Victoria Winters 

We are pleased to welcome a new colleague to our team -  Victoria Winters is our new Data Analysis and Insight Manager and will be supporting our members in Northern Ireland to gain the maximum knowledge and insight from their data.

She most recently worked as a Fleet Insight and Reporting Executive for Volkswagen and started her career at the Guinness Partnership, therefore she is already familiar with HouseMark and knows the housing sector well.

If members would like to discuss how Victoria could help them to gain new insights in order to make better evidence-based decisions, contact


Work smarter, save time and empower your people with Photobook

We'd like to introduce the recently-improved Photobook, powered by HouseMark.

Photobook is an inspection and survey app and online portal that enables your teams to deliver any inspection, survey or questionnaire digitally.

-Empower your front line and free up their time. 
-Work flexibly across your organisation. 

-Quickly create reports and back up instantly. 

'Our Estates Management team has been able to readily access their inspection reports via the Photobook portal, which in turn has provided management with a better-informed understanding of trends and common challenges.'

Read more about North Lanarkshire Council's experience with Photobook

Book your free demo and find out more about Photobook at our website.


Headline topics for Digital Transformation Programme 2019 launch event confirmed 

Returning for a third year, with a new and refreshed agenda, the Digital Transformation Programme starts this October and runs through to February 2020.

Taking place on 9 October at BT Customer Experience Centre, London, the launch of the programme sees the 2019 cohort come together to:

Kick-start your learning
With an interactive and engaging welcome session that will break the ice, share problems and challenges and create a springboard for the rest of the programme
Inspire and excite
With inspirational speakers discussing leadership in transformation that will help you reflect and apply learning from the very beginning of the programme
Explore innovation now
A showcase of solutions available and emerging now, as well as a deeper dive into analytics-led data innovations, to accelerate your thinking around the possibilities of digital

Less than two weeks until housing's leading data event

There are less than two weeks to go until the only data event dedicated to the housing sector takes place, our Housing Data and Analytics Summit.

Covering key topics from both in and out of sector, we’ll share best practice and innovative ideas that will help you continue to explore the skills, tools and techniques you need to ensure you’re leading the way for data in housing. You will also be the first to see the draft refreshed STAR framework following our sector-wide review.

Read the final programme here and learn five reasons you need to be there from our Chief Executive Laurice Ponting.

Don't miss out, secure your place at the summit now at our website. HouseMark members receive a discounted rate. If you have any queries, please contact Helen Brownlee on 02476 460500 or email

Secure your place at upcoming HouseMark events

Data Skills Labs Housing Analytics – delivering great performance insights for your business
9 October, London

Our data skills training packages are delivered through workshops in and outside of your organisation, designed especially for the housing sector to support data upskilling across all data maturity levels.

Find out more.

Information Security Forum

HouseMark’s Information Security Forum is the only forum of its kind for key people from housing organisations to come together to discuss issues around cyber security and governance. It is supported by cyber security experts in central government via the WARP (Warning Advice and Reporting Point) mechanism.

If you look after cyber security, IT systems and / or data protection at an Executive level this Forum is for you.

To find out how you can get involved and the timetable of meetings, visit our website.

Specialist Clubs

Various dates and locations in England and Scotland

Our specialist clubs provide the perfect platform for professionals from across the housing sector to come together and access best practice, latest thinking and networking opportunities. Across a range of relevant topics, our Clubs see you explore new ideas, learn from others and discuss both the operational and strategic details of service delivery and improvement. 

It's not too late to join for the final meetings in 2019! See the programmes for reamining dates at
our website.

For further information on all HouseMark events and programmes, and to book places on one of our events visit; or contact the Events Team; / 02476 460500.