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October 2019

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Data Analysis Bulletin from HouseMark

Welcome to the October 2019 edition of the Data Analysis Bulletin. Every month we’ll share with you the key data submission and reporting deadlines and milestones, the latest analysis reports and publications, new products and pilot programme opportunities, technical system updates and key dates for our upcoming data events.

If you’d like to get in touch about any of the content in this newsletter, please contact our Data Analysis Bulletin editorial team at


There is still time to participate in HouseMark's 2018/19 annual cost and performance exercise

We’ve already had over 230 submissions of annual performance and more than 200 for annual cost benchmarking. But don’t worry, there is still a window of opportunity to participate. Although the modular deadlines have all passed, we can still help you maximise the performance insight from your membership.

The annual exercise consists of the following six modules (of which your organisation can opt in or out of as desired):

  • Annual performance
  • Development
  • STAR (tenant satisfaction)
  • Headline Financials
  • Employee cost
  • Non-pay cost

Once your annual submission is complete, not only will you have access to your data and that of all your peers, but you will also be able to take advantage of our bespoke feedback offer and book in a Tailored Feedback visit with your Data Analysis and Insight Manager.*

Over the next few weeks, the data team will be making contact with all organisations who are yet to complete their submission. If you still intend to participate, and already know the timescales you are working to, please contact us to ensure we can validate your data as quickly as possible. If you require any support or have any queries about the data collection exercise, please do not hesitate to contact us either via email at or via the helpline on 02476472707.

*Tailored Feedbacks only available for organisations completing the cost exercise

2019/20 Quarter 2 Performance data collection now open!

We are pleased to announce the opening of Quarter 2 data entry. The deadline for this data is 31 October 2019.

Our quarterly performance module enables you to:

  • Compare up to 30 key performance indicators quarterly
  • Get comparisons within eight weeks of period-end
  • Understand your trend in relation to other organisations like you
  • Take early targeted action to address emerging issues

If you have any questions, please contact us at

Capturing the customer voice: HouseMark releases sector-wide research with input from more than 250 social landlords

HouseMark has released a significant piece of sector-wide research as part of the review of its STAR methodology. Capturing the customer voice: How social landlords are gathering and using resident feedback in 2019 shares the findings from a sector-wide survey issued by HouseMark and completed by more than 250 providers from across the sector, making it the most extensive piece of research of its kind. Printed copies were distributed with Inside Housing on Friday 27 September.

The survey has been complemented by regional workshops attended by more than 150 landlords. Significant resident consultation has also been undertaken, with close to 8,000 online responses received and six resident workshops hosted by TPAS throughout the country. The draft proposals for the new framework will be shared with the sector in November. You can keep up-to-date with the latest from the review here.


Sector Scorecard data submission is now closed

The Sector Scorecard is an initiative to benchmark housing associations' performance and assess value for money using a small suite of easy-to-complete measures. Data entry closed this Monday, 30 September and we would like to say thank you to all the organisations who have participated this year. 

A sector-wide analysis report will be published in the autumn which will highlight key trends in the sector, showing housing associations’ commitment to transparency and accountability to tenants and other stakeholders. A separate HouseMark Scotland report will also be produced.

To find out more about taking part in the exercise, please contact our Data and Research team 024 7647 2707


Facilitating resident engagement: Prospect Scrutiny Group uses HouseMark data in assessment of repairs process  

The Prospect Scrutiny Group acts as a "critical friend" to Prospect Community Housing. It is made up of tenants to take a close look at an area of service delivery, then compile a report with recommendations for the management team. The repairs service was highlighted as an area for improvement in a tenant satisfaction survey, so this was chosen as the fourth area of focus for the Prospect Scrutiny Group.

As well as spending time with different members of the teams involved in logging, processing and completing repairs and reviewing the associated policies and procedures, the group came together to review their HouseMark performance data for the service.

Housing Manager Catherine Louch explains “The Prospect Scrutiny Group was able to come together with members of staff to see how our repairs performance compares to our peers. By putting our HouseMark data up on the big screen, it was clear to see how we compared to other landlords. The information was meaningful and easily accessible for our tenants to understand.

“Being able to compare our cost vs performance with others was incredibly valuable. What the group saw was that Prospect was one of the best performing landlords in terms of timescales to complete repairs. Higher performing landlords for satisfaction and timescales had higher costs, and the group decided that they were happy with the balance and in a positive place as an organisation.”

Based on the understanding of Prospect’s repairs performance relative to the cost to residents, the group did not recommend any significant changes to the service.

You can read the full case study here.


2019 autumn round of Technical User Forums starts this month!

Our regional Technical User Forums provide the perfect opportunity to find out more about benchmarking, key indicators and system upgrades and improvements. You can also shape future benchmarking services, test new services and tools and meet peers to discuss best practice and share ideas. Please note, Technical User Forums are available to HouseMark members only.

The autumn series, which you can book onto now, helps you to evaluate the benchmarking exercise after submission and discover innovations that can help your organisation deliver better performance and value for money.

Topics covered will include:

  • 2019 benchmarking analysis of the latest data
  • Sector update – useful insight from around the housing sector
  • Using data in practice – with top tips from practitioners
  • Group discussions on making the most of your data.

Click on the locations and dates below to book your place today.


Last Data Training session of 2019 is taking place next week - few places remaining!

Our last Data Training session of 2019 will take place next week on 9 October in London and will focus on Housing Analytics. There are very limited places available for next week’s session, so if you’re interested, please click here to book your place.

The Housing Analytics Data Training session will help enhance your skills in analytical methods, data presentation, and telling the performance story to understand and explain what is happening and why.

For more information, please click here.