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Issue 15. October 2019
Dear contact.firstname

Welcome to the October 2019 In Brief!

This month has been busy for all local authorities and housing associations as they completed their first Annual Assurance Statements to submit to the Scottish Housing Regulator (SHR). A few weeks ago, we shared advice for organisations to help get ready for this regulatory change including data accuracy and application, you can read it here

At HouseMark Scotland we are committed to supporting the performance of the sector through our membership offer. We support our members to respond to the new regulatory requirements for assurance statements and achieve outstanding outcomes for tenants and other service users.

We also have a wide range of clubs, events and consultancy services available. To find out more, please contact, or call 0131 281 2048.

In this edition:

Prospect Community Housing uses HouseMark data to evidence performance to residents

Prospect Community Housing recently made use of their HouseMark data when assessing their repairs service with residents, creating a shared understanding of performance to facilitate transparent resident engagement.

Housing Manager Catherine Louch explains “The Prospect Scrutiny Group was able to come together with members of staff to see how our repairs performance compares to our peers. By putting our HouseMark data up on the big screen, it was clear to see how we compared to other landlords. The information was meaningful and easily accessible for our tenants to understand.

“Being able to compare our cost vs performance with others was incredibly valuable. What the group saw was that Prospect was one of the best performing landlords in terms of timescales to complete repairs. Higher performing landlords for satisfaction and timescales had higher costs, and the group decided that they were happy with the balance and in a positive place as an organisation.”

Based on the understanding of Prospect’s repairs performance relative to the cost to residents, the group did not recommend any significant changes to the service.

You can read the full case study here.

Eco-innovator announced for HouseMark Scotland’s ‘Disruption and Innovation in the Housing Sector’ event

James McCallum, multiple-business founder and internationally recognised eco-innovator in the energy-sector, has been confirmed as a speaker at HouseMark Scotland’s ‘Disruption and Innovation in the Housing Sector’ event. He will be speaking about business efficiency, leadership and innovation at the Edinburgh-based event, which takes places on Monday 4 November at the Microsoft HQ.

Featuring a mixture of new technology lightning pitches, thought leadership presentations and group exploration, this one-day event is set to challenge delegates to think differently and take advantages of the innovations happening both in the sector and further afield. Follow #HMinnovate19 to see the latest on the day!
Guest blog: The importance of building a network to effectively build housing

This month we featured a guest blog by Susan Napier, Chair of the HouseMark Scotland Housing Development Club.

"Increasing the supply of affordable homes is one of the sector’s (and the Scottish Government’s) top priorities. Alongside this, building standards continually evolve with more regulation on development and maintenance standards, adding to the complexity of house building. 

Social media is good for making contacts, but does it give us the chance to work together in a more in-depth way? We are fortunate to work in a collaborative sector where we can share best practice and learn from where things go wrong."

Read the blog in full and find out more about how you could build up your professional network and expertise here by joining our Housing Development Club on 17 December 2019.

Ten things we learnt from the Housing Data and Analytics Summit 2019

On Tuesday 1 October HouseMark’s flagship event, the Housing Data and Analytics Summit, took place at Millennium Point, Birmingham. More than 150 housing data professionals attended for a day full of presentations, insights and discussions on the power of data. We share our ten key takeaways from the day here.

With early-bird tickets for the 2020 event now on sale, make sure you don’t miss out next year and book your place today!


Specialist Clubs 
Specialist Clubs provide the perfect platform for professionals from across the housing sector to come together and access best practice, latest thinking and networking opportunities. If you haven’t seen the latest programme of Specialist Clubs in Scotland, you can view it in full here. There is still time to join the remaining 2019 Club meetings. For more information about the programme, or to join one of our Clubs please contact Monika Gouws at