Government guidance and guidance from other useful sources.
Government guidance and guidance from other useful sources.
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 Essential training 
 in response to 
 including rapid 

We’ve developed guidance, supported by the Care Quality Commission, on essential training needed in the sector during this challenging period.

The training covers the following areas:
  • Care Certificate
  • assisting and moving people
  • basic life support and first aid
  • fire safety
  • food safety
  • health and safety awareness
  • infection prevention and control
  • medication management
  • safeguarding adults.
Endorsed providers are now available to deliver fully funded virtual training to adult social care employers depending on their training need:
  • training for volunteers
  • training for existing staff
  • rapid induction for new staff (this includes an easier to use Care Certificate self-assessment)
  • training for staff who are being redeployed.
During this time, we strongly recommend all training should be delivered online.
For further information please click here.

Registration with CQC and changes to statements of purpose during COVID-19
The CQC have put some information together for those making an application to change their statement of purpose to meet the demands of COVID-19 either by increasing capacity or seeking temporary change of use.
More information can be found here.

Advanced care planning
Some provider organisations are concerned about pressure being exerted to ensure that all the people in their care have advanced care planning in place and blanket ‘do not resuscitate’ orders.
A joint statement by the Care Provider Alliance, Care Quality Commission, the Royal College of General Practitioners and the British Medical Association makes it clear that advance care planning should be personalised and must not be applied to groups of people.
It’s very important that the wishes of people are respected, taking into account their capacity to make decisions, and unnecessary distress is avoided.
The Resuscitation Council has published some FAQs on ReSPECT (Recommended Summary Plan for Emergency Care and Treatment) and a Quick Guide for Social Care is available from NICE.

Guidance for safe handling of the deceased
Some guidance has been designed to assist care staff who are required to manage the bodies of deceased persons who have had or been suspected of having COVID-19. This guidance has been developed to ensure that:
  • the bodies of those people who have died as a result of COVID-19 and the bereaved family of the deceased are treated with sensitivity, dignity and respect
  • people who work in these services and mourners are protected from infection.

Supporting disabled people and others through the COVID-19 outbreak
A joint statement from Justin Tomlinson MP, Helen Whately MP and Vicky Ford MP outlines how the government plans to support disabled people, their carers, and their families during the COVID-19 outbreak.
The Coronavirus Act 2020 makes time-limited changes to legislation around the Care Act and the Mental Health Act, while Human Rights and SEND provision are being prioritised and they want to reassure people that the current measures are temporary.
They expect local authorities to do everything they can to maintain existing services and to meet the needs of as many as possible, particularly for those with the most acute needs. Read the statement here.

The apprenticeship programme response to COVID-19
The government has published Coronavirus (COVID-19): apprenticeship programme response that outlines new policy changes and flexibilities that may impact you or your apprentice. The guidance provides information on:
  • applying the policy on breaks in learning;
  • delays to end-point assessment (EPA); and alternative arrangements for EPA and external quality assurance.
The Institute for Apprenticeships and Technical Education has also published guidance on the delivery of assessment here. This will be updated regularly.

Using technology to help in the COVID-19 crisis
There are many ways in which technology can help providers communicate, share and learn through the current crisis. We’re keen to help both those who want to increase their use of digital technology and those who want to start using it and we have many existing resources that can be found here.
Skills for Care is part of the consortia of organisations that came together to deliver Digital Social Care with a dedicated COVID-19 webpage including:
  • information and governance guidance
  • quick access to NHSmail
  • guide to Microsoft Teams
  • a list of free digital tools available through this period.
Further help will be delivered in the coming weeks, and we’ll bring you updates in this newsletter.

Latest information for individual employers and personals assistants
We’ve created a dedicated section within the Information hub for individual employers (IE) and personal assistants (PA) where you’ll find information and guidance dedicated to IEs and PAs that may be of help during these challenging times of COVID-19.

Registered manager networks are using WhatsApp to stay in touch
Many of the registered manager networks that we support to regularly meet face-to-face are establishing WhatsApp groups to allow registered managers to stay in touch. If you’re a manager and would like to join your nearest group email your Skills for Care locality manager and ask to be added or contact your network chair. If your network doesn’t already have a WhatsApp group, speak to your locality manager about starting one.

Recruitment support during COVID-19
Recruiting the right people is especially challenging in these unprecedented times. We have resources that will help you to safely and effectively recruit people to support your service.
  • Free recruitment resources from the Department of Health and Social Care’s ‘Every day is different’ campaign.
  • Use social media to help you recruit, find example posts in the ‘Every day is different’ campaign toolkit (page 10).
  • DWP advertise your job lets you advertise a job for free on their ‘Find a job’ service.

How to recruit the right people
Many employers will be facing pressure to recruit, but it remains crucial that the right people are selected.

Supporting workers: resources to help

DHSC update on plans to support access to PPE
The Department of Health and Social Care (DHSC) has written to health and care sector providers to update on plans to support access to personal protective equipment (PPE) during the current response to COVID-19.
You can see the letter here. You can also find national guidance on usage of PPE equipment here.

 Articles and blogs 

A big thank you to the social care workforce
The Secretary of State for Health and Social Care Matt Hancock, has written a letter to the social care workforce thanking them for their help on COVID-19 so far.
Read the letter here.

Blog: Registered Manager Jason Denny reflects on how his team are responding to the COVID-19 crisis
We’ve been asking for feedback from frontline employers on how they are coping with COVID-19, and here Registered Manager Jason Denny reflects on how his Accolades award winning team at Old Hastings House are responding to the crisis. Read the blog here.
Tell us your story
We want to make sure that the vital work you’re carrying out in the sector is recognised and shared as widely as possible so others can learn from it. We’d love to hear about and share the outstanding work of your workforce. Send your stories to


Are you a registered manager or another frontline manager in a similar role?
We’re opening our Facebook group for registered manager members of Skills for Care to all registered managers, and other front-line managers in similar roles. You can request to join
here. Staying connected with one another and sharing your advice, experiences and guidance is an important way to look after yourselves and others during this time.
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